CHARACTERISTICS OF A LIKEABLE/EFFECTIVE COMMUNICATOR   ***Activity: Focused Listening   WORKPLACE SUCCESS OFTEN TIED TO

1. Social Intelligence
2. Office Politics
3. Constructive Office Politics
4. Destructive Politics occurs when People

  ***Activity: People-Skills Inventory   ACTIONS SPEAK LOUDER THAN WORDS: IMPORTANCE OF NONVERBAL COMMUNICATION   CREATING OUR SELF-IMAGE AT WORK Create your self-image at work   BEST WAY TO IMPRESS/IMPRESSION MANAGEMENT Public image/impression management       ***Activity: Protecting Ideas (PIN)   CONFLICTS AT THE WORKPLACE Reasons for workplace conflicts   ***Activity: How Often is Often   How to deal with conflicts   DIFFICULT PEOPLE (DP’s) Recognizing a Difficult Person when you see one Why DP’s treat you the way they do How Do DP’s get away with it? Dealing with Difficult People   ***Activity: How Assertive Am I at Work?    

Mid and high level of executives working at all types of enterprises seeking to adopt the upright communication channels within the workplace environment.